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The customer service and professionalism of the staff was one of a kind.The staff (particularly Sabina the supervisor)were extremely helpful in sorting out a booking error I had made and were swift with email responses and updates regarding the changes.they also fully accommodated a few personal requests we made for the room and generally helped to make our stay more pleasant. The suite we booked was lovely and as described. Spacious, clean and well decorated. We would definitely visit again
The overall service and stay was 10/10 however the only feedback would be the shower curtain and shower hose in the bathroom were not too great - the hose pipe wouldn't stretch too much making it difficult to use and manouver- causing a lot of spillage. But the hotel came and cleaned the bathroom again after we informed them of this issue therefore it didn't cause us much trouble.
Hôtel très bien équipé, très confortable et proche de tout.
Pour les adeptes du shopping un immense centre commercial 5min à pied.
Le petit-déjeuner est varié et très bon. Vous avez également la possibilité de déjeuner et souper à l'hôtel, plats gastronomiques et halal.
The hotel is located conveniently next to a DLR station and 5 min from the Stratford Station (and it's 20 min from there to Soho via Central line).
The staff is very helpful and polite. Standard rooms are small but comfortable, plus there's a nice touch of complimentary bottled water, tea, coffee and some biscuits.
I booked and paid in advance through Halalbooking and the checkin process was a breeze.
When booking the hotel, request a room on a higher than the ground floor. Otherwise, your windows might directly face sidewalks.
We were only staying for a night and the room was excellent. It was clean, well prepared and the TV even welcomes you with a personalised message. The features are very modern and you are able to use the remote to turn lights on and off at your leisure. The room was also well stocked with sufficient towels and snacks, including hot chocolate which was very nice.
Le westbridge hotel est à 5 min à pied d'un immense centre commercial, d'une gare de bus, station de métro et surtout d'une navette allant à l'aeroport. Pour rejoindre le centre de Londre il y a un arret de bus juste devant la reception.
Nous avons appréciés notre sejour, personnel et équipement au top; l'hotel est joliement décoré.
We were very impressed with the great customer service we received from the moment we arrived.
Overall the hotel was kept very clean including the bathroom/toilet at reception.
I had forgotten my toothbrush. I asked at reception if they had a complimentary one which they gave with a mini toothpaste.
Our room was small but comfortable and clean
Before we left we shared lunch ( everything is Halal) bought from the restaurant/cafe which was well presented and very tasty! We said we would definitely return for something to eat.
We were woken up and very annoyed with the cleaners talking really loudly and banging doors as they were cleaning early Sunday morning.
The TV is not aligned with the bed
friendly staff, made effort to take care of us as newly married guests, onsite gym Is a bonus, complimentary water in the room,
the dinner in the restaurant was good the first night but the second night the food was burnt twice, we asked for the food to be changed and we were met with a little resistance, eventually to be advised that the chef changes periodically by way of explanation. Parking is woefully expensive, car park opp Travelodge Stratford is 25 pound per day, or gala bingo next door or onsite at Westfield shopping centre.
nourriture confort proprepté services aubtop